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frequently asked questions


trash cans


How does the bag tuck band work?

The bag tuck band is located on the back of the trash can liner. To use, simply tuck the extra edge of the trash bag under the band to prevent the bag from falling inside the liner.



What is the recommended method for cleaning?

For best results, regularly wipe clean with a damp cloth and use only a mild cleaner. Proceed with using a dry microfiber cloth to wipe dry.



How do I clean the trash bin liner (inner bucket)?

Remove the liner from the trash bin and spray down the inside and outside of the liner. Use a mild disinfectant cleaner of your choice and gently spray down the liner. Next, use a brush to scrub thoroughly and let sit for 5-10 minutes. Lastly, give it one last rinse to wash away the soap and let it air-dry afterward.



What do I do if the sensor does not open or close the lid?

Make sure the the switch is turned on from the back of the lid. The sensor may have been overidden from a push of the OPEN button located next to the infrared sensor ball. Simply, press the CLOSE button to shut the lid and cancel out of the manual mode.

Additionally, please make sure that you are using the side of the infrared sensor that has the icon.



What are the minimum cabinet dimensions for the pull-out bin installation?

Here are the minimum cabinet dimensions for each of the pull-out bins:



What do I do if I need more assistance?

Our Customer Loyalty Team is standing by. One of our agents will be more than happy to assist with any questions you might have.

1-866-608-5170
Monday - Friday, 8am - 5pm EST
support@homezoneliving.com


bathroom storage


Where can I find the instruction manuals for my items?

Instructions should be included inside the box. For future reference, you may download them here as well:

CAD7001U CAD7002U CAD7010U CAH7005U CAH7009U
CAL7000U CAL7008U CAL3000U CAD1044U


what is the recommended method for cleaning?

For best results, regularly wipe clean with a damp cloth and use only a mild cleaner. Proceed with using a dry microfiber cloth to wipe dry.



Can I use the wall mounted shelves on the floor or a tabletop?

The wall mounted shelving for the bathroom are intended to be used while mounted to a wall.



Where can I find the dimensions of a particular item?

You may view the dimensions on each of the products detail page. Additionally, they will be listed on the packaging and instruction manuals as well.



What do I do if I need more assistance?

Our Customer Loyalty Team is standing by. One of our agents will be more than happy to assist with any questions you might have.

1-866-608-5170
Monday - Friday, 8am - 5pm EST
support@homezoneliving.com


shower caddies


How do I keep my shower caddy stable against the wall?

Included are two suction cups that you can place on either rack tier. These will hold the caddy against the wall to help with stabilization.



What do I do if I need more assistance?

Our Customer Loyalty Team is standing by. One of our agents will be more than happy to assist with any questions you might have.

1-866-608-5170
Monday - Friday, 8am - 5pm EST
support@homezoneliving.com


wine racks


Where can I find the instruction manuals for my item?

VK40273U VK40274U VK40284U VK40285U
VK40277U VK40278U VK40279U VK40283U


Are the wine racks stackable?

Yes! You may stack only on items: VK40277U, VK40278U, and VK40279U. Otherwise, you may use the included caps to cover the 4-holes located on the top of the rack.



What do I do if I need more assistance?

Our Customer Loyalty Team is standing by. One of our agents will be more than happy to assist with any questions you might have.

1-866-608-5170
Monday - Friday, 8am - 5pm EST
support@homezoneliving.com