privacy policy

PRIVACY POLICY

Home Zone Living values and respects the privacy of its customers and visitors. The purpose of this Privacy and Security Statement is to provide you with information about how Home Zone Living collects, uses, and shares the information we collect from our customers and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions.

ABOUT THIS POLICY

This Privacy and Security Statement describes the privacy practices of Home Zone Living and its subsidiaries, divisions, affiliates, brands and other Home Zone Living companies (“Home Zone Living", “our”, or “we”). It applies to our interactions with our customers and visitors, including, but not limited to:

INFORMATION WE COLLECT

Contact information

We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Payment information

When you make a purchase we collect your payment information, including information from your credit or debit card, check, PayPal account or gift card.

Returns information

When you return a product to us or request a refund or exchange, we may collect information from you and ask you to provide your government issued ID. We use the information we collect from you and capture off of your government issued ID to help prevent fraud.

Demographic information

We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.

Location information

If you use our websites, we may collect location data obtained from your IP address. We use this location data to find our nearest store to you, product availability at warehouse near you and driving directions to our warehouse.

Other information

If you use our websites, we may collect information about the browser you are using. We might track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the tracking tools described here to control those tools.

HOW INFORMATION IS COLLECTED

We collect information directly from you. The following are a few examples of when we collect information from you:

We collect information from other sources.

We may get information about you from third party business partners, like an updated address from a shipping vendor. We may collect information about you from a friend. For example, if your friend purchases something for us to send to you.

We collect information from Affiliates of Home Zone Living.

We may get information about you from a company controlled by, or under common control with, Home Zone Living (our “Affiliates”).

HOW WE USE INFORMATION

We use the information we collect for our business purposes, including:

To respond to your questions and requests.

Examples include:

To improve our products and services.

We may use your information to make website or product and service improvements.

To look at website trends and customer interests.

We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties to assess trends and interests.

For security purposes.

We may use your information to protect our company, our customers, or our websites. For example, we may use your information help determine fraudulent transactions.

For our marketing.

In certain circumstances, we may send you communications about special Home Zone Living promotions or offers. For example, if you have registered on a website and indicated you want to receive this information. We may also notify you of new website features or product and service offerings. If permitted, we may also send information about offers from our Affiliates and other companies we think you might find interesting.

To communicate with you about your account or our relationship.

We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall.

For other uses we may disclose to you in the future.

INFORMATION SHARING

We may share your information for our business purposes and as legally required or permitted, including:

With third parties who perform services on our behalf.

We share information with our service providers, such as our delivery service providers who ship and deliver your online orders. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of the United States. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.

With any successor to all or part of our business.

We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution or liquidation).

Legal, Enforcement, Security and Investigation

We may disclose information about you (1) if we believe we are required to do so by law, regulation or legal process, such as a court order or subpoena; (2) as we deem appropriate or necessary in response to requests by government agencies, such as law enforcement authorities or tax authorities; (3) when we believe disclosure is appropriate or necessary to protect the rights, property or safety of Lowe’s, our customers or others, including to prevent physical, financial or other harm, injury or loss, or to collect debt you owe; or (4) in connection with an investigation of suspected or actual unlawful activity.

With our business partners.

We may disclose your personal information to companies that provide services to us (such as providers of hosting, support, delivery, printing, email, data enhancement and repair services) or that help us market our products and services. These companies may need access to information about you in order to perform their functions. These companies are generally not authorized to use the information we disclose to them for any other purpose.

At your direction.

If you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

OUR SITES AND CHILDREN

Our website is not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email support@homezone-usa.com. To learn more about how to protect your child online, visit the FTC’s www.OnGuardOnline.gov. You may also want to read the helpful information about children and privacy that the FTC provides by clicking here.

YOUR CALIFORNIA PRIVACY RIGHTS

If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

To exercise your rights, you can email us or write to us at the address below. Mention in your letter that you are making a “California Shine the Light” inquiry. We will respond within 30 days.

SECURITY

When you register on our website, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using sophisticate encryption technology. The encryption technology causes your browser to encrypt your order information before transmitting it to our secure server. The encryption technology is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our website will be completely safe. We encourage you to use caution when using the Internet.

Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.

LINKS

Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for third party websites.

MORE QUESTIONS?

If you have additional questions you can email us email at support@homezoneliving.com. You can write to us at:

Home Zone Living
5805-C Peachtree Corners East
Norcross, CA 30092

CHANGES TO THIS PRIVACY AND SECURITY STATEMENT

From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy and Security Statement by posting an updated copy on our website. Please check our website periodically for updates.

OUR TRACKING TECHNIQUES

Tracking Tools We Use

We collect personal and other information about users over time and across different websites when you use this website or service. We also have third parties that collect personal information this way. We or our vendors use several common online tracking tools to collect this information. These may include browser and flash cookies. We may also use web beacons and similar technologies. We use these tools:

Controlling Our Tracking Tools

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies.

If you configure your computer to block cookies, you will limit the functionality we can provide when you visit our website. If you block or delete cookies, not all of the tracking that we have described in this policy will stop. Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so we are not currently set up to respond to those signals.